Dog sports classes:
When you enter the arena, please take care around other dogs you see and give space to other dogs and handlers. Please use a crate whilst waiting for your dog's turn or place your dog outside of the arena (in your car is acceptable providing sufficient ventilation ). Our aim is that all dogs and owners can train without worry and as such no dogs are to be 'loose' or waiting on lead whilst another dog is running.
Illness and Attendance
Please do not attend with your dog if he or she has been ill within the last 14 days. Illness includes respiratory illnesses, coughing, diarrhoea and vomiting.
Female Dogs in Heat
Please do not attend with your dog if she is on heat (in season).
Children in Class
We encourage children to share in the training process and children over 9 may train in person. Please observe our guidelines for their participation:
Vaccinations
Please ensure your dogs are sufficiently protected by vaccination or titre testing to protect them and other dogs.
However, if you chose/refuse to vaccinate your dog you agree to participate in training at your own risk and at the risk of your animal. Owners are solely responsible for their unvaccinated animal(s).
Please bring a copy of your dog’s vaccination records to the first class so that we may view them; we do not keep records.
Payment
Payment online secures your space. Payment can be either via Paypal or Bacs. Cash only by agreement.
Cancelled Classes
If your class is cancelled, you can either receive a credit toward a future class or you’ll be issued a full refund in the manner in which you’ve originally paid.
Refund Policies
Group Classes and Workshops
Please notify us at least one week prior to the start date of the class or workshop for which you’ve registered in order to receive a refund. Refunds will be issued only with one week’s notice. For block bookings, if your dog is unable to attend classes due to illness or injury within the first half of the sessions purchased, you’ll be offered a credit on the remaining balance toward future classes, workshops or events.
Non attendance will not receive a refund unless notice given as detailed above. Please contact to discuss extenuating circumstances.
Private Training and Packages:
Cancellation/rescheduling must be made at least 48 hours in advance of the appointment or client will be invoiced for the full amount. Pre-paid sessions must be used within 12 months of the original booking. If BTAC, for any reason, must cancel any scheduled event, the client will be refunded the full amount paid.
We do not offer refunds for pay-as-you-go private training services. All training packages are to be paid in full and in advance of first scheduled session. If you wish to cancel a training package we require at least one week’s notice. With such notice, 50% of the remaining amount of the training package will be refunded.
